Support

Frequently asked questions

Everything specifiers, builders and homeowners ask us about coEco coconut fibre panels — from performance and installation to samples and lead times.

Products & materials

Samples

Ordering, shipping & returns

Installation & care

Trade & projects

Still have a question?

Send us the details of your project and we will come back to you with specification advice and samples.

Frequently asked questions

Products & materials

What are your panels made from?

What panel sizes and thicknesses are available?

What finishes and colours do you offer?

Can the panels be used in bathrooms or other damp rooms?

Can the panels be used outdoors?

Are the panels fire rated?

How much sound do the panels absorb?

Will the colour of my panels match the photos on your website?

Can the panels be cut, drilled or curved?

Do you sell matching trims, edging and accessories?

Samples

Do you offer samples?

How much do samples cost and how long do they take to arrive?

Can I order a sample box with every finish?

Ordering, shipping & returns

How do I place an order?

How many panels do I need for my wall?

What are your delivery times?

How much does shipping cost?

Do you ship internationally?

Can I track my order?

What should I do if my order arrives damaged or incomplete?

What is your returns and refund policy?

Can I change or cancel my order after placing it?

Installation & care

How are the panels installed?

Do I need a professional installer?

What tools and fixings do I need?

Can the panels be installed on ceilings?

How do I fit panels around sockets, switches and corners?

Do the panels need to acclimatise before installation?

How do I clean and maintain the panels?

Can panels be removed and reused?

Trade & projects

Do you offer trade or bulk pricing?

How do I open a trade account?

Can you supply technical data sheets and test certificates?

Do you offer custom sizes or bespoke finishes for projects?

Is there a warranty on your panels?

How do I speak to someone about a large specification?

Still have a question?